Staybreeze Owner FAQ

About Stay Breeze

What is included in the Stay Breeze rental program? How does it Stay Breeze book and service my rental? How do I get paid? Here is an overview of each section of the rental program answering the questions you want to know as a homeowner.

Property Management

When the way people travel changed forever in 2020, we created a program to encompass what guests and owners needed to continue renting vacation properties. Stay Breeze allows you to rent with ease. With over 30 years of expert experience in the vacation rental and short term property industry, Stay Breeze is a fully remote vacation rental office providing marketing, distribution, full-service property management and more.

Providing a verified clean, contactless but personal experience is the new requisite in vacation rentals. Stay Breeze is unique because it is a property management company providing a contactless, remote office for properties, paired with established in-house operations.

The answer is yes! You do not want all your bookings to come from online travel agencies (OTAs). Stay Breeze uses multiple sources of bookings to diversify travelers and lower cost of acquiring a guest. Also, as a property owner, there is much more time, knowledge and labor required to keep up and book a vacation rental property, Stay Breeze will facilitate marketing, maintenance, housekeeping, pricing and more. Mitigating risks of relying yourself to service, book and provide a safe environment for guests makes the value of a professional property manager worth the peace of mind their designation and representation assures.

Rental Services

A/C filters, standard light bulbs and batteries, nominal parts and repairs, routine maintenance, annual preventive maintenance, seasonal maintenance inventory.

Housekeeping & inspection w/ linen service options, compliant to our Stay Breeze Pledge.

Yes, you can provide your own linens, towels. See linen checklist PDF for quantity, size and quality for linen supplies.

Hotel grade linens, bath towels, kitchen dish cloths and towels, and beach / pool/ hot tub towels.

The Stay Breeze Pledge is our commitment to homeowners, guests, staff and vendors that we will follow CDC and state, local protocols to keep our properties, and entire rental experience safe, clean and socially distanced.

Yes, we do have a design and renovation arm to help maximize the aesthetics, update furnishing and fixtures, all to provide maximize return on investment to your rental property.

Onboarding begins with your property manager reviewing your property for each component needed for rental. A detailed checklist will be completed at site visits gathering bedding configuration, amenities, specific features, unit inventory, vendors, housekeeping , rental periods, municipal / complex regulations and more. Also, onboarding will include unit performance projections and classifications. During the onboarding process property managers will work with homeowners to implement upgrades for minimum quality standards or make suggestions to maximize rental revenue. For example replacing a queen bed into a bunk room or adding a hot tub to a back deck with a view are upgrades that can pay for themselves several times over in a short period.

It can take different amounts of time depending on where in the ownership process a property is when onboarding. For units already under a rental program elsewhere or self-managing with little need for upgrades onboarding can take just a few days. For properties are newly construction, renovated or going through a property sale, onboarding can take as long as large renovation requires. However, we like to work proactively to time property onboarding to meet demand for a rental based on the closing date or project completion.

An audit of unit prior to rental with professional photography, floor plan, description and amenity listings. This will ensure your unit has every component to attract and convert bookings on each platform.

Professionally designated, state-licensed property manager, general manager and operations staff make up the core management team for your property. Also Stay Breeze has a team of homeowner service representatives, as well as approved vendors managing your property.

Full-service marketing and revenue management by our corporate team and agency partners. Annual revenue projection.

Membership in industry and local tourism associations, VRMA, VRHP, OPMA, Chambers of Commerce, etc.

Rental Program Terms

60 days notice to cancel the agreement from either party.

In order to maintain the quality guest and home care experience, Stay Breeze prefers to acquire reservation contracts at commission rate of 15% and transfer reservation and guest to Stay Breeze. If this is in not possible, Stay Breeze will work with the prior management company to honor the reservations.

Direct deposit or mailed check. Direct deposit is issued by the 10th of the month following departure. Month split stay dates are paid based on nights stayed in the prior month (hotel model) in both months on the reservation.

Reservation dates, rental commissions, nightly rate breakdown by month of stay, and any owner concessions, maintenance, labor charged in the prior month.

No, we do not restrict owner use. We believe owners should be able to use their properties whenever they choose, while meeting the revenue goals set with their property manager and revenue manager.

In Unit

A/C filters, standard light bulbs and batteries, nominal parts and repairs, routine maintenance, annual preventive maintenance, seasonal maintenance inventory.

Security video doorbell system, keypad lock or box with code regenerated each reservation, serviced noise monitoring system. Parking, ID verification and check-in are facilitated from our app, which eliminates the need to visit a rental office or front-desk.

24/7 Stay Breeze Concierge access, along with pre-arrival trip planning outreach.

Starter kitchen & toiletries, personalized welcome note, Stay Breeze Guide.

Technology

Check-in, stay concierge, property & amenity access key codes, parking, guest identification verification and database vetting.

Motherboard for master calendar and property transactions: availability, rates, restrictions, inventory details, marketing content, and reservation folios. This is also where the owner statements and owner portal are generated for your property. This is where owners can reserve their use of properties or check the reservation calendar.

Yes, we have a dynamic Stay Breeze website and direct booking engine, along with our mobile app to book directly with Stay Breeze.

Listings on all major sites: Airbnb, Expedia, Booking, VRBO, TripAdvisor, Hotels.com, American Express, Agoda with travel packages, plus targeted exposure with niche listing sites and travel agents.

Yes, we have a reservation call center that has specially trained vacation planners and concierges for each Stay Breeze property and destination.

Property Standards

Stay Breeze sets up an annual owner concession account for sundries; repairs, small purchases by owner request. The table is: $200 <2 bedroom; $300 3-5 $500 6-9 $1200 10+; HVAC is has an additional concession of $500/ unit; these purchases are debited from the concession account and appear on monthly statement. Concession accounts are funded at signing of management agreement.

Based on property, high speed internet/ WI-FI, land-line phone.

The utilities are paid by owner/HOA.

Taxes, Insurance and Cancellation Policies

Damage waiver is mandatory for Stay Breeze guests and is paid at the time of booking reservations. Guest may opt to purchase additional coverage, offering both standard and premium accidental damage protection to owners based on the reservation rate and coverage.

Yes, Stay Breeze offers travel insurance projection for both guests and for owners. Owners are paid their portion of rental commission for approved policy claims for cancelled bookings.

Stay Breeze has adapted flexible cancelation policies to best serve the guests travel plans. Cancellation plans vary by season and booking window. Updated policies are on the Guest FAQ page. Cancellation policies for 3rd party bookings are subject to the reservation holder or merchant of record and in some cases, vary from Stay Breeze’s policies.

rent with ease

Stay Breeze

Launch your vacation rental business with Stay Breeze.

Vacation rental ownership should be so easy you want to save enough money to buy your second. 

Ease, Quality, Experience, and Innovative Technology are at the center of our goals for our owners, guests, and employees. Allow Stay Breeze to provide your full-service management today.

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