Quality Assurance Policy

Our #1 Priority

Your trust is what we hold to the highest standards so you can relax and book with confiedence. That’s why you can reast easy with our Quality Assurance Policy. The management and staff of Stay Breeze have been working hard to ensure our accommodations are at the highest standards of cleanliness and diligently following all best practice solutions. Whether you’re a family, a couple, or just a group of friends wanting to get away — we are here for you, and ready for your return. 

Book Direct

Start your vacation experience stress-free. When you book direct, you can rest assured you will receive access to our best room and suite rates.

You will get the best rate guaranteed, no lost reservations, flexible terms & conditions, and the best customer service.

Guest Recommendations

Hand Sanitizer Stations will be placed in all public areas including elevator lobbies and guest floors.

Individuals and family members who wish to be together should continue to do so, but there should be a safe distance maintained between different groups of guests.

Risk Free Cancellation

We understand that plans change which is why we created our risk-free cancellation and change policy. 

The advance deposit is 100% refundable if a reservation is cancelled up to 14 days prior to arrival.

Stay days from NOW until March 25, 2021: reservation cancelled within 48 hours of arrival can reallocate the advanced deposit funds to be used as the deposit towards different stay dates within 1 year. 

Stay dates from March 26, 2021 forward: reservations canceled within 14 days of arrival, can reallocate the advanced deposit funds to be used as the deposit toward different stay dates within 1 year.

If a guest wishes to move their reservation, no extra charge will be made. Please note that changes to the reservation will be subject to availability and any rate differences.

Our Top Priority - Guest Safety

Accommodations: In addition to Standard Housekeeping Cleaning Procedures, particular attention will be paid to high-touch items in all rooms such as remotes, door handles, light switches, etc.

Pools and Amenities: Enhanced Social Distancing guidelines in pool areas with additional sanitation of chairs, loungers and other areas.

Where possible, chairs will be spaced 6 feet apart to promote social distancing.

All chairs and tables will be disinfected before and after each guest use.

Our pool chemicals, especially the disinfecting agent (Chlorine), will be maintained at proper levels at all times.

Enhanced cleaning and disinfection using CDC/DHEC approved chemicals will be completed in all areas of the resort with specific attention to high traffic and high touch areas.

Food and Beverage: We will continue to hold our restaurants to the same high standards of cleanliness that we hold our accommodations to. All bars and restaurants will encourage best social distancing practices.

Food and Beverage areas will be open with Social distancing and additional sanitation in those areas.

Where possible, tables will be spaced 6 feet apart to promote social distancing.

Tables, bar counters, menus, and other areas will be disinfected before and after each use.

Stay Breeze's 4 Pillars of Excellence

Stay Breeze provides ease, quality, innovative technology, and years of industry experience to homeowners with our full-service property management. Relax with confidence while Stay Breeze does the rest. Click here to learn if I qualify.

Ease

Ease is at the center of our goals for owners, guests, and our employees. Everyday we strive to uncover pain points and implement solutions to make travel and vacations more simple and relaxing for all.

Quality

Delivering excellent guest and owner experience, paired with the highest quality of standards for properties, we work tirelessly to surpass expectations of quality standards. With our highly detailed oriented staff, we ensure your property will be left at the level of perfectionism.

Experience

Owners and guests can relax and place trust in us as we perform our operations based on over 30+ years of property management experience. Working cohesively with each department, we bring consistent marketing, custom experiences, and exceptional service from a team of experts.

Technology

In a world where contactless experiences are a must, we take additional measures to ensure safety of vendors, guests, owners, and our employees. Investing in advanced technology solutions allows us to provide.

The Stay Breeze Pledge

At Stay Breeze, our Property Management Company has over 30 years of experience and have committed the highest priority of safety and cleanliness to our staff, guests, vendors, and the community. Although it has always been a high expectation to present spotless homes and state of the arch cleaning policies, with the given pandemic, we’ve upped them and here is our promise to you by launching the protocol called Stay Breeze Pledge.

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